Consumer Court Complaint

A Consumer Court Complaint is a formal legal petition filed before the District Consumer Court under provincial Consumer Protection Acts (such as Punjab Consumer Protection Act 2005). It allows ordinary citizens to seek justice against fraudulent sellers, defective products, or poor services — without necessarily needing a lawyer.

§When You Need This

• •Defective product not replaced or refunded by seller
• •Fraudulent service provider (mobile company, mechanic, contractor)
• •Overcharging or billing disputes
• •Warranty not honored

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Template

IN THE DISTRICT CONSUMER COURT, [DISTRICT NAME]

Consumer Complaint No. _____ / [Year]

Complainant: Name: [Your Full Name] | CNIC: [CNIC No] | Address: [Your Address] | Phone: [Number]

Respondent (Seller/Company): Name: [Company/Seller Name] | Address: [Business Address] | NTN/CNIC: [Number]

COMPLAINT

1. •

   That the Complainant purchased [product/service description] from the Respondent on [Purchase Date] for PKR [Amount], vide receipt/invoice No. [Number] (copy attached).

2. •

   That the said [product/service] was found to be [defective / substandard / not as described / fraudulently represented] in the following manner: [Describe the defect or problem in detail].

3. •

   That the Complainant approached the Respondent on [Date] requesting [refund / replacement / repair] but the Respondent [refused / ignored / delayed] without valid reason.

4. •

   That the Complainant issued a formal 15-day pre-trial notice to the Respondent on [Date] (copy attached), to which no satisfactory response was received.

5. •

   That the Complainant has suffered financial loss of PKR [Amount] and mental distress due to the Respondent's negligent and fraudulent conduct.

RELIEF SOUGHT

The Complainant respectfully prays that this Honorable Court may be pleased to: a) Order the Respondent to [refund PKR [Amount] / replace the product / compensate PKR [Amount]] b) Award compensation for mental distress: PKR [Amount] c) Award costs of this complaint

COMPLAINANT Signature: ___________ Date: ___________

DOCUMENTS ATTACHED:

• • Purchase receipt / invoice
• • Pre-trial notice copy with postal receipt
• • Photographs of defective product (if applicable)
• • Warranty card (if applicable)
• • Any correspondence with Respondent